Session Title: Negotiating Technology as Support: Finding Common Ground and Mediating
Differences
Session Description: Great support is grounded in partnership and collaboration. This is easy when the person, family, friends, and staff all agree on the outcome and processes when integrating technology into services. Often, though, not everyone is on the same page, which can quickly lead to power struggles. The good news is that there is a better approach. In this Tech First Talk, Patrick Lane will guide participants through a person-centered negotiation skill called Working/Not Working. Participants will learn how to facilitate respectful conversations about enabling technology that fosters common ground and identifies where negotiation is needed, and in a way that everyone is heard. Lastly, we will discuss how to proactively implement this skill as a regular assessment to enhance outcomes and reduce potential conflict.
About Patrick: Patrick is the Education Manager with SHIFT. With 18 years of human services experience, Patrick brings a wealth of knowledge working with adults who have neurodiverse support needs and a passion for developing the professionals that serve them. As a subject-matter expert in Person-Centered practices, he often presents at conferences and advises organizational leaders. In a Person-Centered context, he believes enabling technology offers a generational opportunity for those receiving services to have more control over lives they have chosen for themselves. Patrick is a mentor with The Learning Community for Person-Centered Practices and holds a graduate degree from Mercer University.
Session Title: Negotiating Technology as Support: Finding Common Ground and Mediating
Differences
Session Description: Great support is grounded in partnership and collaboration. This is easy when the person, family, friends, and staff all agree on the outcome and processes when integrating technology into services. Often, though, not everyone is on the same page, which can quickly lead to power struggles. The good news is that there is a better approach. In this Tech First Talk, Patrick Lane will guide participants through a person-centered negotiation skill called Working/Not Working. Participants will learn how to facilitate respectful conversations about enabling technology that fosters common ground and identifies where negotiation is needed, and in a way that everyone is heard. Lastly, we will discuss how to proactively implement this skill as a regular assessment to enhance outcomes and reduce potential conflict.
About Patrick: Patrick is the Education Manager with SHIFT. With 18 years of human services experience, Patrick brings a wealth of knowledge working with adults who have neurodiverse support needs and a passion for developing the professionals that serve them. As a subject-matter expert in Person-Centered practices, he often presents at conferences and advises organizational leaders. In a Person-Centered context, he believes enabling technology offers a generational opportunity for those receiving services to have more control over lives they have chosen for themselves. Patrick is a mentor with The Learning Community for Person-Centered Practices and holds a graduate degree from Mercer University.
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