Across the long-term services and supports field, states, organizations, providers and professionals are working to make Technology First more than a policy—it’s becoming a movement that redefines how people are supported to live, work, and connect. Yet, many still ask the same essential question: What does it really mean to live a Technology First approach, not just comply with it?

SHIFT, the nation’s recognized leader in Technology First education and accreditation, is answering that call with the creation of the National Technology First Community of Practice (CoP). This series responds directly to the growing demand for shared learning, real-world examples, and ongoing collaboration among professionals who are leading this work. Whether you’re from a state system, provider organization, or advocacy network, this community offers a space to learn from each other - and from SHIFT’s national expertise - while building the relationships that sustain transformation.

What the Community of Practice Offers: Each session is expert-facilitated yet deeply discussion-based, creating a supportive and energizing forum for open dialogue, practical problem-solving, and peer exchange. Participants will have the opportunity to:

• Exchange real-world examples and success stories that demonstrate how Technology First principles are being put into practice

• Reflect on challenges and lessons learned, gaining insights from colleagues who have faced similar hurdles

• Explore how Technology First values show up in daily decisions across systems, organizations, and individual supports

• Build a strong national network of peers who are shaping the future of human services through innovation and collaboration

Why It Matters

As more states adopt Technology First policies, the need for sustained professional dialogue and shared leadership has never been greater. SHIFT’s Community of Practice fills this gap by creating a space for continuous learning and connection - where innovation meets application and where theory becomes everyday action. Through these sessions, participants gain not only ideas and inspiration, but also tangible strategies to take back to their teams, strengthening their own capacity to lead Technology First implementation from within.

Who Should Join

This community welcomes all SHIFT learners, whether you are in the process of earning your certification or currently hold one of our certifications. Whether you are just beginning your journey or advancing toward system-wide transformation, you’ll find the SHIFT Community of Practice to be an inspiring, solution-focused space to connect, learn, and lead.

What Participants Can Expect

• Live virtual discussions (60–75 minutes) facilitated by SHIFT experts and leaders

• Engaging breakout conversations centered on real-world practice

• Spotlights on success from certified professionals across the country

• Opportunities for reflection, collaboration, and idea-sharing

• A growing network of Technology First professionals shaping the future together

The SHIFT Difference

SHIFT is the country’s trusted partner in helping organizations move from vision to implementation. Through national accreditation, professional certifications programs, and educational opportunities, SHIFT has guided hundreds of organizations and professionals in redefining what it means to provide person-centered, technology-enabled support. The Community of Practice builds on that foundation—bringing together certified professionals and emerging leaders who want to sustain momentum, share best practices, and stay at the forefront of this national movement.

Join the Conversation. Lead the Change.

Be part of the growing national dialogue that’s transforming how technology supports independence, safety, and connection for people everywhere.

Together, we’re turning Technology First from a concept into a culture.