Tech First Talks

Great support is grounded in partnership and collaboration. This is easy when the
person, family, friends, and staff all agree on the outcome and processes when
integrating technology into services. Often, though, not everyone is on the same
page, which can quickly lead to power struggles. The good news is that there is a
better approach. In this Tech First Talk, Patrick Lane will guide participants through
a person-centered negotiation skill called Working/Not Working. Participants will
learn how to facilitate respectful conversations about enabling technology that
fosters common ground and identifies where negotiation is needed, and in a way
that everyone is heard. Lastly, we will discuss how to proactively implement this
skill as a regular assessment to enhance outcomes and reduce potential conflict.